With the advent of the information and technology age, many communication systems and ways to communicate are innovated, and among them that was effective is Kik Live Chat. Many business owners have noticed that inactive content on websites, isn’t sufficient to keep the potential customers engaged and convince them to purchase products from an online store. People nowadays look for reviews in order to make sure what they purchase is worth it. Business minded people are knowledgeable and can use the pop up chat box on the websites, letting the users to interact with a business representative, typically seen in gourmettodaycookbook websites. Like many things there are advantages and disadvantages of messengers like Kik messenger. Study conducted by ATG Global Consumer Trend demonstrated that ninety percent of respondents find chatting a large help when purchasing products online.
Additionally, another study by Emarketer Group demonstrated that 83% of respondents were very keen to visit an internet website because of its messaging feature, while 47% said that Kik messaging interaction led them to buy something from the website. But like every other instruments of interaction, Kik messaging also has its drawbacks with the perks. The key is learning and how to use live messaging to maximize its potential and increase the sales of a website.
Here are the pros and cons of using Kik chat for online client support attempts:
Experts of Live Chat Software
Time effective – Resolving customer inquiries could be a lot quicker using live chat since answers are delivered instantly, unlike email. This is also convenient for your agents as well as clients since both could do other stuff while waiting for each party to respond. Since conversations are done in writing as opposed to speech, there will be very little need for repetition as conversations are recorded in a discussion box. In addition, Customers can copy and paste chat conversations for future references, or representatives can share a manuscript via email.
Cost efficient – The fast paced nature of dwell chat helps companies do more with less. Client support teams can ramp up their productiveness Kik chat, which could cut costs on hiring extra manpower. Furthermore, live chat has the potential to Enhance sales, as shown in a case analysis by EMarketing Inc. The study illustrates how a company’s sales increased by 300% because adopting Kik chat software on their ecommerce site. The trick is to give people answers to their questions in order to gain trust and confidence that their buy would be worthwhile.
Less tongue lashing – Many customers who call customer support agents might be angry, caused by dissatisfaction. Call agents are the one to take all blunt languages from the customers who are angry over unsatisfactory of the service or product. Nevertheless, customer support team members are human beings, with emotions too, and too much pessimism may take its toll, which makes them unhappy and unproductive. Kik Messenger can reduce the impact this kind of occupational hazard.
Easier collaboration – Customer support agents might forget details concerning a certain promotion, policy, or other important detail that a client request.